Engagement of Agency for providing Services of Point of Presence (PoP) for implementation of NPS in AAI

Title: Engagement of Agency for providing Services of Point of Presence (PoP) for implementation of National Pension System in Airports Authority of India

Chapter 2-Scope of Work of RFP Tender -Empanelment Point of Presence

2.1  SCOPE OF WORK

The scope of work of duly appointed Point of Presence (PoP) is as follow:-

Registration Processing:

Completion of the registration process with PFRDA and Central Record Keeping Agency (CRA) for AAI and allotment of Corporate Registration number for AAI under NPS. The PoP  shall  also  facilitate  changes  in  Trust  Deed, Trust Rules, Deed of Variation (DoV)  and obtain approval  of Commissioner  of Income Tax,  etc.,  as & when required.

The PoP shall provide link for initial registration of AAI employees for PRAN creation/registration and subsequent approval by regional nodal officers regarding eligibility of employees for AAI NPS scheme and MIS and also assist in preparing /circular/SoP for link/FAQs/awareness session, conduct any number of presentation to the employees/ Union & Associations of AAI and Physical Help Desk/Virtual sessions etc thereof at different Regional Offices/CHQ/ Airports/ Different Training centres/JV monitoring units/MSSR Units/Self Accounting Units and any other locations in India where there is posting of AAI officials. There may be addition of locations from time to time as per construction/operation of new Airports/new locations.

The PoP shall assist employees in filing up NPS forms and also process applications received from AAI employees for generation of PRAN number.

 

The PoP shall process request  of AAI employees  for merger  of Individual NPS plan to  Corporate  NPS  Plan.  This should not  attract  any  charges/levies. In case some accounts are dormant / inactive, the same needs to be activated.

 

Initial contribution processing at the time of registration:

 

Collecting and transferring the funds  after  verifying  the  employee’s  details such as PRAN No., Name, Payment details, etc., to the Trustee Bank for the corresponding PRAN of the employee.

 

The PoP must reach to the employees either physical mode as well as virtual mode to facilitate the employees at CHQ/Regions/ Airports/CHQ/ Different Training centres/JV monitoring units and any other locations in India where there is posting of AAI officials for early processing of PRAN for employees as and when required. The list of offices shall be provided to PoP after award of work and in case of addition of new locations, the same will also be intimated by AAI in due course.

 

 

The PoP is expected to complete the process of registration of all (eligible) AAI employees who are on rolls and have opted NPS,  within  3  months from  the date of commencement of PoP Service. AAI will start contributing to PoP as soon as all the necessary requirements related to AAI are completed. In respect of new inductions/newly NPS opted employees, PoP is expected to complete the process of registration within one month from the date of receipt of requisite details from AAI.

 

Regular pension contribution:

 

After all due diligence, collecting and  transferring the  Funds  to  the  NPS Trustee Bank for the corresponding PRAN of the subscriber.

 

Upload subscriber contribution details online into the CRA system for the corresponding PRAN of the subscriber.

 

Transfer to Superannuation Fund to NPS:

Providing assistance and processing transfer of existing corpus of AAI Employees Defined Contribution Scheme maintained with fund managers to NPS. In future also,  PoP  shall facilitate movement  of funds from AAI to NPS  in  respect of  beneficiaries  who opt for NPS.

 

 

Changes in Subscriber details:

 

The PoP shall also provide the following non-financial services related to NPS to employees:

Processing change request for change in employee’s  personal details such as address, etc.

 

Processing change request of Investment Scheme / Pension Fund Manager

                             as per the PFRDA defined guidelines.

 

Processing of withdrawal request/ claim settlement.

 

Attend request from employee for re-issue/regeneration of I-pin, T-pin, PRAN card.

 

Any other subscriber services prescribed by PFRDA/CRA from time to time.

 

Grievance handling:

 

The PoP shall communicate with other NPS intermediaries for resolving the grievances of the employees of AAI and ensure prompt resolution of grievances within 48 hours.

 

The queries related to the NPS Corporate Model  shall be resolved  by the bidder on call & e-mail,  etc.  The Query  related numbers  /  e-mail,  etc.,  of  the bidder and details of Escalation Matrix of the selected PoP should be provided in the Service Level Agreement to be executed between AAI and selected bidder.

 

The PoP shall address the queries/grievances of the employees within the deadlines prescribed by PFRDA.

 

The PoP shall complete the work assigned within the deadlines prescribed by PFRDA.

 

AAI will provide the following to the successful bidder:-

 

Bulk data as per the format  provided by PoP for mapping  of individual  accounts of employees to corporate NPS account of AAI.

 

One time contribution data in the prescribed format provided by PoP alongwith the funds for transfer to Trustee Bank and maintenance of records by CRA.

 

Periodical contribution  data along with  funds  thereafter  whenever approved by the AAI Management to Trustee Bank.

 

PoP will facilitate of settlement of Funds i.e. receipt of amount by concerned individual members on account of superannuation, etc., as per NPS guidelines prescribed by PFRDA.

 

In cases of such employees  of AAI where disciplinary proceedings are being contemplated/ initiated/ in progress or any penalty has  been imposed, as the case may be, the PoP will administer the admissibility / release of the benefits to such employees, as directed by AAI, applicable Rules of AAI and in accordance with various PFRDA guidelines.

 

The role of the PoP would be advisory in nature in respect of selection of Pension Fund Manager. AAI/ subscribers reserves its right to place the funds with the PFM of its choice.

 

The PoP shall conduct awareness programs / webinars / workshops / training sessions on the various features  of NPS  to AAI employees,  in  virtual  mode as  well as physical mode at AAI locations, if required. Initial training need to be provided every week till the time PRAN Account of all AAI employees  who have opted for NPS is opened.

 

Preparation of bilingual (in Hindi and English)  brochure explaining various  features of the NPS Scheme to AAI employees and periodic updating  of  the  brochure. Brochure is to be prepared in PDF format and soft copy provided to AAI for circulation. Brochure will be AAI property and AAI will be free to use it in any manner.
For prompt servicing of NPS related issues of superannuating employees of AAI, advice for appropriate selection of annuities, refund of corpus etc. should be provided at AAI at the end of each month in  which  superannuation of  employee takes places. PoP shall facilitate employees on the selection of Annuity Service Providers.

 

To provide prescribed MIS reports as specified by PFRDA/ CRA/AAI from time to time.

 

Any other work/ service as prescribed by PFRDA / CRA / NPS Trust or any other regulatory body from time to time assigned as PoP activity.

 

Chapter  3:- Eligibility and Evaluation Criteria

 

Eligibility Criteria

 

The bids received in CPP portal from the Bidders and fulfilling all the below-mentioned criteria are only eligible to take part in this RFP and  will only be considered for evaluation:

 

 

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Eligibility Criteria-Minimum Requirement as on 31.12.2024

Documents to be Submitted

i)

Bidder should have PFRDA License to operate as Point of Presence (PoP) and to have tie up with any of the Central Record Keeping Agencies (CRAs) registered under NPS for the  CRA Services.

Self—attested    copy     of     valid Registration Certificate  issued by PFRDA as PoP (copy of License with validity date) and letter of confirmation from the registered CRA for tie-up.

ii)

Bidder should have minimum 2 years experience as PoP as on 31.12.2024.

iii)

The bidder should have implemented NPS under Corporate sector model for employees of atleast one CPSE successfully  covering a minimum 500 of its employees as subscribers (excluding employees of own and group Companies).

Self-attested  & stamped copies of    Work          Orders /           Letter          of Award, contact details of such CPSE etc. reflecting fulfilment of this criteria.

iv)

Bidder should be  presently providing PoP Service at least one CPSE with a  total  of  minimum  500 subscribers in NPS under Corporate Model (excluding employees of own and group Companies).{To provide supportings for CPSEs as per Annexure-4(xvi)}

Certificate from CRA mentioning total no. of CPSE Accounts handled as on 31.12.2024.
Self-attested  & stamped copies of    Work       Orders /Letter    of Award, etc. reflecting fulfilment of this criteria as on 31.12.2024.

v)

Bidder should have experience of servicing atleast 100 Corporates(excluding CPSEs) with a  total  of  minimum  10,000 subscribers(excluding CPSE subscribers) in NPS under Corporate Model.

Certificate from CRA mentioning number of Corporates and subscribers reflecting fulfilment of this criteria as on 31.12.2024.

vi)

The bidder should have all India presence with support office in all State Capital of India and also in all Metros & Guwahati where the AAI Regional Hrqs of are available. 

Self Attested list of offices in all State Capital of India and in all Metros & Guwahati citing the address.

vii)

Bidder   should    have valid GST Registration Certificate and PAN.

Self-attested copy of these documents.

viii)

Bidder should be a Scheduled Bank / Insurance Company / PFRDA empaneled Annuity Provider/ Pension Fund Manager/Asset Management Company or Subsidiary of  any of the aforesaid type of company.

Self-attested copy of Certificate

of Incorporation of company/ RBI licence/IRDAI/PFRDA licence etc as the case may be.

ix)

Bidder  should   have   online   platform   or   web based application for servicing NPS subscribers for NPS registration.

Self-attested declaration alongwith copy of presentation   and screenshot of the online portal or web based application.

x)

Bidder  should  neither  have  been  suspended  /banned / blacklisted / debarred by any Central/ State Government Department / agency or any other PSU / PSB nor should have  litigation pending with any of the aforesaid organization/ departments/ agencies in the last 3 consecutive financial years (FY 2021-22, 2022-23 and 2023-24) and as on tender submission date.

Self-Declaration Certificate as per Annexure no.7.

xi)

The bidder should have online platform or web-based applications to facilitate real time analysis of employees pension account.

Self-attested declaration alongwith a copy of writeup   and screenshot of the online portal or web based application.

xii)

 Submission of Unconditional Acceptance of Financial charges, Terms and Conditions

Duly signed unconditional acceptance of Financial Terms and Conditions  as per Annexure no.9.

xiii)

 No deviation Certificate as per Annexure no.5

Duly signed and stamped No deviation Certificate as per Annexure  no.5

xiv)

 Confirmation of PFRDA/IRDAI guidelines as per Annexure no.6

Duly signed and stamped Confirmation of PFRDA/IRDAI guidelines as per Annexure  no.6.

 

xv)

 Unconditional Acceptance of Tender Conditions as per Annexure no.8

Duly signed and stamped acceptance of Tender Conditions as per Annexure no.8.

 

 (xvi) Notes:

It shall be the sole responsibility of the bidder to inform AAI about their status regarding above Eligibility Criteria as  on the closing date of submission  of bid and  during  the course of finalization  of the tender.  Concealment  of the facts shall tantamount to misrepresentation of facts and shall lead to action against such bidder.
The bidders/Applicants should fulfil all the above-mentioned Eligibility Criteria for participating in the RFP tender. Evaluation will be done only for the bidders satisfying all the parameters of eligibility criteria.

 

 

 

 

 

 

Chapter 4: Commercial/Financial  Terms and Conditions

 

Commercial Terms and Conditions:- It has been decided to adopt the minimum charges prescribed by M/s PFRDA from time to time. Presently the following charges are applicable:-

 

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Service Description

Bidders (in ₹ and figures)

Account Opening Charges (One time)-Rs.200/-per registration

Any contribution processing charges-Rs.30/-per contrribution

Non-financial Charges-Rs.30/-Per Transaction

All PoP charges including GST would be borne by members themselves i.e. AAI employees. The charges are to be collected upfront directly from the concerned employees’ account at the awarded rate mentioned above and as per the methodology as allowed by PFRDA. AAI will not incur any financial cost implication on account of the Scope this tender.
The above service charges are firm and fixed by AAI and bidder should unconditionally agree towards the same for the entire tenure of the contract. Unconditional acceptance of the same should be conveyed  during the bid submission in order to technically qualify for the bid.
Any increase or decrease of the above service charges (as defined by PFRDA) during the bid submission shall be liable for rejection of the bids.
The price quoted above is exclusive of GST.