CITIZEN’S CHARTER

This Charter is a declaration of our mission, values, standards and our commitment as made in the Quality Policy for creation of an honest and corruption free environment conductive for high-level performance by Authority personnel.

CITIZEN’S CHARTER  AIRPORTS AUTHORITY OF INDIA  CORPORATE VIGILANCE DEPARTMENT

Our Commitment

WE ARE COMMITTED TO:

1. Prevent occurrence of corruption and malpractices for streamlining the functioning in the organisation
2. Promote and cultivate culture of honesty and an ethical environment to ensure integrity at all levels to bring quality and excellence at work place
3. Carry out investigations in a transparent, impartial and objective manner based on facts
4. Assist in promptly disciplining the defaulters from vigilance angle; and
5. Continually improve Quality Management System to facilitate accomplishing Corporate Mission and Vision.  

Our Expectations

Responsible co-operation from stakeholder, individuals/ organizations and AAI personnel in combating corruption is welcome. Identity of informer/ complainant shall be kept secret. As per the guidelines in vogue anonymous/ pseudonymous complaints are generally not entertained, therefore the informers/ complainants are requested to give their full details including address etc. The text of the information/ complaint should be carefully drafted so as not to give any details or clue as to his/her identity. However, the details of the complaint should be specific and verifiable.

Vigilance takes up investigation of following types of allegations/ complaints:

1. Demanding and/or accepting gratification other than legal remuneration in respect of an official act or for using her / his influence with any other official;
2. Obtaining valuable thing(s), without consideration or with inadequate consideration from a person with whom she/ he has or likely to have official dealings or her/ his subordinates have official dealings or where she/ he can exert influence;
3. Obtaining for herself/ himself or for any other person any valuable thing(s) or pecuniary advantage(s) by corrupt or illegal means or by abusing her/ his position as a public servant;
4. Possession of assets disproportionate to her/ his known sources of income; and
5. Cases of misappropriation, forgery or cheating or other similar criminal offences.

Our Standards

Vigilance Department of AAI plays an active and positive role in ensuring that the true spirit of vigilance, which is eternal alertness, is appreciated right through the organization. Department of Vigilance constantly endeavors to take swift and effective actions on all complaints against any employee of AAI. Our various service standards are:

Complaints / Grievances and how to contact?

Vigilance Department headed by Chief Vigilance Officer, is situated in Rajiv Gandhi Bhawan, Safdarjung Airport, New Delhi-11003. Representatives of Vigilance Departments are posted 
in headquarters of all Regions viz. Northern Region at Delhi, Eastern Region at Kolkata, Western Region at Mumbai, Southern Region at Chennai, North-Eastern Region at Guwahati.
We promptly acknowledge the complaints and within 90 working days of receipt of complaint take final view on the allegations/ information.

HELP US TO PROMOTE A CULTURE OF HONESTY DO NOT PAY BRIBES

We can be contacted at:

Aggrieved individuals can also report to the following:

Other Important Contacts: