This Charter is a declaration of our mission, values, standards and our commitment as made in the Quality Policy for creation of an honest and corruption free environment conductive for high-level performance by Authority personnel.
CITIZEN’S CHARTER AIRPORTS AUTHORITY OF INDIA CORPORATE VIGILANCE DEPARTMENT
WE ARE COMMITTED TO:
Responsible co-operation from stakeholder, individuals/ organizations and AAI personnel in combating corruption is welcome. Identity of informer/ complainant shall be kept secret. As per the guidelines in vogue anonymous/ pseudonymous complaints are generally not entertained, therefore the informers/ complainants are requested to give their full details including address etc. The text of the information/ complaint should be carefully drafted so as not to give any details or clue as to his/her identity. However, the details of the complaint should be specific and verifiable.
Vigilance takes up investigation of following types of allegations/ complaints:
Vigilance Department of AAI plays an active and positive role in ensuring that the true spirit of vigilance, which is eternal alertness, is appreciated right through the organization. Department of Vigilance constantly endeavors to take swift and effective actions on all complaints against any employee of AAI. Our various service standards are:
|Acknowledging complaints/ information from stakeholders/ personnel.||Within five days of receipt.|
|Conducting investigation and submission of report.||Within three months of receipt of complaint.|
|Issuance of Charge sheet (if required).||Within two months after submission of investigation Report.|
|Issuance of final order in case of minor penalties.||Within two months from receipt of reply by the Charge Officer.|
|Departmental Inquiry and submission of report (major penalties).||Within six months from< appointment of IO/ PO.|
|Issuance of final order in case of Departmental Inquiry (major penalties).||Within three months from date of receipt of IO’s report.|
|Vigilance clearance for
||From the date of receipt within period of,
Complaints / Grievances and how to contact?
Vigilance Department headed by Chief Vigilance Officer, is situated in Rajiv Gandhi Bhawan, Safdarjung Airport, New Delhi-11003. Representatives of Vigilance Departments are posted
in headquarters of all Regions viz. Northern Region at Delhi, Eastern Region at Kolkata, Western Region at Mumbai, Southern Region at Chennai, North-Eastern Region at Guwahati.
We promptly acknowledge the complaints and within 90 working days of receipt of complaint take final view on the allegations/ information.
HELP US TO PROMOTE A CULTURE OF HONESTY DO NOT PAY BRIBES
We can be contacted at:
Sh. Amal Garg, IRS,
Chief Vigilance Officer,
Sh. Anurag Sharma
General Manager (Vig.)
Aggrieved individuals can also report to the following:
|1||Sh. K. Devadas, DCVO(I)||Corporate Headquarters||011-24653890||dcvoiaai [dot] aero|
|2||Sh. Y.P.Mahajan, DCVO (T)||Corporate Headquarters||011-24610547||dcvotaai [dot] aero|
|3||Smt. Amita Verma, Jt. GM(Vig.)||Regional Headquarters, Northern Region, Delhi||011-25653645||Vigilance_nraai [dot] aero|
Sh. Vikramkumar Shivrambhai Thakkar
|Regional Headquarters, Western Region, Mumbai||
|vthakkaraai [dot] aero|
Sh. Saikat Dey,
|Regional Headquarters, Eastern Region, Kolkata||033-25110011||vig_eraai [dot] aero|
Sh. Banibrata Bakshi,
|Regional Headquarters, North Eastern Region, Guwahati||0361-2842838||banibrataaai [dot] aero|
Sh. V. Krishnakumar
Regional Headquarters, Southern Region, Chennai
|044-22561163||jgm-vig-sraai [dot] aero|
Other Important Contacts:
|Chairman, AAI||chairmanaai [dot] aero||011-24632930 011-2461088|
|Central Vigilance Commission||vigilancenic [dot] in||011-24651001-8 011-24651010|