Swami Vivekananda Airport, Raipur Passenger Facilities

Airport Passenger Information:

Title:

Food Court

Information:

Restaurant Name: Gold Byte Food Court

Landmark: Opposite Terminal Building

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Passenger information type:

Restaurent

Title:

Eat & Dine Facilities

Information:

Restaurant Name: Cafe 2.0

Landmark: Security Hold Area first floor

# Enjoy the delicious food and beverages served here.

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Passenger information type:

Restaurent

Title:

Medical & First aid facilities(M.I. Room)

Information:

First Aid Available at Visitors Area

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Passenger information type:

Medical Facilities

Title:

Assistance to Differently Able/ Old aged

Information:

Assistance to Differently Able/ Old aged facility is provided by Respective Airlines at Arrival/Departure

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Passenger information type:

Special Assistance

Title:

Passengers' Baggage Trolleys

Information:

Landmark: Arrival/Departure

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Passenger information type:

Trolley

Title:

Wheel Chairs

Information:

Wheel Chairs is provided by By Respective Airlines at Arrival/Departure

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Passenger information type:

Wheel Chairs

Title:

Lost & Found Baggage

Information:

Lost & Found Baggage is available at Departure area , in case any assistance please contact Airport Terminal Manager’s Office

Passenger information type:

Lost & Found Property Facility

Title:

Mobile Charging

Information:

Landmark: All areas

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Passenger information type:

Charging Points

Title:

Child Care Room

Information:

Child Care Room is available at SHA First Floor (free service)

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Passenger information type:

ChildCare Room

Title:

Railway Reservation Counter

Information:

At Visitors area Railway Reservation is available.

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Passenger information type:

Booking Center

Title:

Smoking Zone

Information:

Smoking Zone is available at SHA First Floor

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Passenger information type:

Smoking Zone

Title:

Drinking water facilities

Information:

Drinking water facility is available in Visitor's Area/Check-in/SHA/Arrival Area

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Passenger information type:

Drinking Water with Disposable Glasses

Title:

WI-Fi

Information:

Wi-Fi facility is available at Visitor's Area/Check-in/SHA/Arrival.

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Passenger information type:

WiFi

Title:

Herbal Product of Chhattisgarh

Information:

Shop Name : Herbal Product of Chhattishgarh

Landmark : Access from Visitor's Area as well as Check-in Area

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Passenger information type:

Shopping

Title:

Handicraft

Information:

Shop Name : Shabari

Landmark : Visitor's Area

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Passenger information type:

Shopping

Title:

ATM

Information:

SBI ATM

Landmark: Visitor's Area

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Passenger information type:

ATM

Title:

Parking Charges

Information:

PARKING CHARGES W.E.F. 28.10.2024

S.No.	Types of Vehicles	0 to 30 minutes	From 30 minutes to 120 minutes	From 2hrs upto 7 hrs(Rate per hour after 2hrs)	Beyond 7hrs upto 24 hrs
1.	Two Wheeler	10	15	5	45
2.	Private Car/SUV (upto 7 seats)	40	65	10	195
3.	Premium Car parking	100	130	10	390
4.	Commercial Car (Vehicles which are not Authorized Licensee of AAI)	48	98	10	294
5.	Commercial Car (Authorized Licensee of AAI)	20	55	10	165
6.	Tempo/ SUV/ Mini Bus (More than 07 seats)	80	130	10	390
7.	Coach/ Bus/ Truck (for both pick and drop)	200	300	10	900

Permissible Dwell Time (No Parking Charges) from Entry to Exit of the Airport – 5 Minutes (Only for dropping purpose).
Charges for Commercial Vehicles coming for pick-up at Arrival Lane – Rs.60 (for 0 to 30 minutes). However, no waiting is allowed in front of Terminal Building. The amount shall be paid in the Arrival Lane to the Car Parking Contractor with proper money receipt.
Entry of 2-wheelers and 3-wheelers is strictly prohibited in front of Terminal Building.
Penalty of Rs. 500 shall be charged in case of Violation of order.
Penalty shall be collected by the Marshal and deposited to the Terminal Manager with proper money receipt.
For Night Parking Vehicle, the owner must park the vehicle as per instruction of the Car Parking Manager and submit xerox copy of DL, RC and handover the keys to Car Parking Manager, failing which the Car Parking Manager intimate the Terminal Manager as well as Mana Traffic Police to tow the vehicle from Car Park Area to the nearest Police Station.
Private vehicles are also allowed to pick-up in front of Arrival Lane only for Senior Citizens, Physically Challenged persons, Wheelchair Passengers, Pregnant women, Baby on lap. No vehicle is allowed to wait in front of Terminal Building in any condition.
Stakeholder, Airlines, other agencies related to day-to-day airport operations may coordinate with the Car Parking Contractor and obtain the Monthly pass. Without valid pass, no vehicle is allowed to enter into the Parking Area.

Escalation Matrix

Query Level	Query Level Guidance	Contract person
General	Day to Day issues	Vehicle Parking Manager Contact No. – 8840086036 anjaneyenterprisesgmail [dot] com
Initial	In case of unsatisfied response or absence of contact person at previous levels	Duty Terminal Manager tm [dot] rpraai [dot] aero
Secondary	In case of unsatisfied response or absence of contract person at previous levels	HOD Terminal Operations tm [dot] rpraai [dot] aero
Final	In case of unsatisfied response or absence of contact person at previous levels	Airport Director apdraipuraai [dot] aero