Engagement of Agency for providing Services of Point of Presence (PoP) for implementation of National Pension System in Airports Authority of India
Chapter 2-Scope of Work of RFP Tender -Empanelled Point of Presence
2.1SCOPE OF WORK
The scope of work of duly appointed Point of Presence (PoP) is as follow:-
Registration Processing:
Completion of the registration process with PFRDA and Central Record Keeping Agency (CRA) for AAI and allotment of Corporate Registration number for AAI under NPS. The PoP shall also facilitate changes in Trust Deed, Trust Rules, Deed of Variation (DoV) and obtain approval of Commissioner of Income Tax, etc., as & when required.
The PoP shall provide link for initial registration of AAI employees for PRAN creation/registration and subsequent approval by regional nodal officers regarding eligibility of employees for AAI NPS scheme and MIS and also assist in preparing /circular/SoP for link/FAQs/awareness session, conduct any number of presentation to the employees/ Union & Associations of AAI and Physical Help Desk/Virtual sessions etc thereof at different Regional Offices/CHQ/ Airports/ Different Training centres/JV monitoring units/MSSR Units/Self Accounting Units and any other locations in India where there is posting of AAI officials. There may be addition of locations from time to time as per construction/operation of new Airports/new locations.
The PoP shall assist employees in filing up NPS forms and also process applications received from AAI employees for generation of PRAN number.
The PoP shall process request of AAI employees for merger of Individual NPS plan to Corporate NPS Plan. This should not attract any charges/levies. In case some accounts are dormant / inactive, the same needs to be activated.
Initial contribution processing at the time of registration:
Collecting and transferring the funds after verifying the employee’s details such as PRAN No., Name, Payment details, etc., to the Trustee Bank for the corresponding PRAN of the employee.
The PoP must reach to the employees either physical mode as well as virtual mode to facilitate the employees at CHQ/Regions/ Airports/CHQ/ Different Training centres/JV monitoring units and any other locations in India where there is posting of AAI officials for early processing of PRAN for employees as and when required. The list of offices shall be provided to PoP after award of work and in case of addition of new locations, the same will also be intimated by AAI in due course.
The PoP is expected to complete the process of registration of all (eligible) AAI employees who are on rolls and have opted NPS, within 3 months from the date of commencement of PoP Service. AAI will start contributing to PoP as soon as all the necessary requirements related to AAI are completed. In respect of new inductions, PoP is expected to complete the process of registration within one month from the date of receipt of requisite details from AAI.
Regular pension contribution:
After all due diligence, collecting and transferring the Funds to the NPS Trustee Bank for the corresponding PRAN of the subscriber.
Upload subscriber contribution details online into the CRA system for the corresponding PRAN of the subscriber.
Transfer to Superannuation Fund to NPS:
Providing assistance and processing transfer of existing corpus of AAI Employees Defined Contribution Scheme maintained with fund managers to NPS. In future also, PoP shall facilitate movement of funds from AAI to NPS in respect of beneficiaries who opt for NPS.
Changes in Subscriber details:
The PoP shall also provide the following non-financial services related to NPS to employees:
Processing change request for change in employee’s personal details such as address, etc.
Processing change request of Investment Scheme / Pension Fund Manager as per the PFRDA defined guidelines.
Processing of withdrawal request/ claim settlement.
Attend request from employee for re-issue/regeneration of I-pin, T-pin, PRAN card.
Any other subscriber services prescribed by PFRDA/CRA from time to time.
Grievance handling:
The PoP shall communicate with other NPS intermediaries for resolving the grievances of the employees of AAI and ensure prompt resolution of grievances within 48 hours.
The queries related to the NPS Corporate Model shall be resolved by the bidder on call & e-mail, etc. The Query related numbers / e-mail, etc., of the bidder and details of Escalation Matrix of the selected PoP should be provided in the Service Level Agreement to be executed between AAI and selected bidder.
The PoP shall address the queries/grievances of the employees within the deadlines prescribed by PFRDA.
The PoP shall complete the work assigned within the deadlines prescribed by PFRDA.
AAI will provide the following to the successful bidder:-
Bulk data as per the format provided by PoP for mapping of individual accounts of employees to corporate NPS account of AAI.
One time contribution data in the prescribed format provided by PoP alongwith the funds for transfer to Trustee Bank and maintenance of records by CRA.
Periodical contribution data along with funds thereafter whenever approved by the AAI Management to Trustee Bank.
PoP will facilitate of settlement of Funds i.e. receipt of amount by concerned individual members on account of superannuation, etc., as per NPS guidelines prescribed by PFRDA.
In cases of such employees of AAI where disciplinary proceedings are being contemplated/ initiated/ in progress or any penalty has been imposed, as the case may be, the PoP will administer the admissibility / release of the benefits to such employees, as directed by AAI, applicable Rules of AAI and in accordance with various PFRDA guidelines.
The role of the PoP would be advisory in nature in respect of selection of Pension Fund Manager. AAI/ subscribers reserves its right to place the funds with the PFM of its choice.
The PoP shall conduct awareness programs / webinars / workshops / training sessions on the various features of NPS to AAI employees, in virtual mode as well as physical mode at AAI locations, if required. Initial training need to be provided every week till the time PRAN Account of all AAI employees who have opted for NPS is opened.
Preparation of bilingual (in Hindi and English) brochure explaining various features of the NPS Scheme to AAI employees and periodic updating of the brochure. Brochure is to be prepared in PDF format and soft copy provided to AAI for circulation. Brochure will be AAI property and AAI will be free to use it in any manner.
For prompt servicing of NPS related issues of superannuating employees of AAI, advice for appropriate selection of annuities, refund of corpus etc. should be provided at AAI at the end of each month in which superannuation of employee takes places. PoP shall facilitate employees on the selection of Annuity Service Providers.
To provide prescribed MIS reports as specified by PFRDA/ CRA/AAI from time to time.
Any other work/ service as prescribed by PFRDA / CRA / NPS Trust or any other regulatory body from time to time assigned as PoP activity.
