The Help Desk at the Cargo Complex has been introduced by AAI to facilitate users of cargo terminal in resolving their day to day problems / complaints / grievances expeditiously at the airports. The grievances can be addressed in writing to the In-charge at Air Cargo Complex(s) or Airport Director for prompt action and appropriate reply by AAI therein.
In case undue delay is experienced by any customer, the concerned duty officer (available on round-the-clock), may be contacted for redressal of grievance/complaint. Acknowledgement of written complaint within 2 working days and respond to such communications within 15 working days of its receipt.
Provide complaint registers with the Duty Officers and suggestion boxes at conspicuous places at all Cargo Terminals.
Officials at the AAI Managed airports may be contacted on normal working hours for registering complaints/grievances for contact details please refer : http://aaiclas-ecom.org/
In case of non-redressal of grievances/complaints, the office of Executive Director (Cargo)/General Manager (Cargo) at Hqrs, Delhi, may be contacted at
Tel. No. 011-24657930/24657919, FAX No. 24657929.