Airport Name: 
Chennai International Airport
Flight Number: 
BA0036
Departure Date: 
Wednesday, 4 September, 2024 - 05:30
1. Airline:: 
British Airways
2. Have you just made a Connection/Transfer at THIS Airport?: 
No
3. Which Airport are you flying to on the flight that you are about to board?: 
London
4. What is/was your MAIN reason for this air trip?: 
Leisure
6. Including this trip, how many return trips by air have you made in last 12 months?: 
1 - 2
A. Ground transportation to/from airport: 
? Did not Notice/use
B. Parking facilities: 
? Did not Notice/use
C. Value for money of parking facilities: 
? Did not Notice/use
D. Availability of baggage carts/trolleys: 
Good
E. Waiting time in check-in queue/line: 
Very Good
F. Efficiency of check-in staff: 
Excellent
G. Courtesy and helpfulness of check-in staff: 
Excellent
H. Waiting time at passport/personal ID inspection: 
Very Good
I. Courtesy and helpfulness of inspection staff: 
Very Good
J. Courtesy and helpfulness of security staff: 
Very Good
K. Thoroughness of security inspection: 
Very Good
L. Waiting time at security inspection: 
Very Good
M. Feeling of being safe and secure: 
Very Good
N. Ease of finding your way through airport: 
Very Good
O. Flight information screens: 
Very Good
P. Walking distance inside the terminal: 
Very Good
Q. Ease of making connections with other flights: 
Very Good
R. Courtesy and helpfulness of airport staff: 
? Did not Notice/use
S. Restaurant/Eating facilities: 
Good
T. Value for money of restaurant/eating facilities: 
Poor
U. Availability of bank/ATM Facilities/Money Changers: 
? Did not Notice/use
V. Shopping Facilities: 
? Did not Notice/use
W. Value for money of shopping facilities: 
? Did not Notice/use
X. Internet access/Wi-Fi: 
? Did not Notice/use
Y. Business/Executive lounges: 
? Did not Notice/use
Z. Availability of washrooms/toilets: 
Poor
AA. Cleanliness of washrooms/toilets: 
Poor
BB. Comfort of waiting/gate areas: 
Very Good
CC. Cleanliness of airport terminal: 
Very Good
DD. Ambience of the airport: 
Very Good
Overall satisfaction with the airport: 
Poor
8. Which of the items listed in Question 7 are MOST IMPORTANT to you at THIS airport?: 
3rd.
BEST:: 
Baggage drop
WORST:: 
Toilet facilities - Attendant was very particular about getting tips and not ensuring the toilet is neat and clean. Wondering if they are salaried.
A. Passport/Personal ID inspection: 
Very Good
B. Speed of baggage delivery service: 
Good
C. Customs Inspection: 
? Did not Notice/use
11. If it was NOT a connecting flight, what mode of transport did you use to arrive at THIS airport?: 
Rental Car
12. How long before the scheduled departure time of your flight did you arrive at the airport?: 
More than 2 hrs
13. When you checked in at this airport, did you use a:: 
Bag drop-off desk
14. What is your nationality/country of citizenship?: 
India
15. What is your country of residence?: 
United Kingdom
17. Are you...: 
Male
18. What is your age group?: 
35 - 44
19. Were you carrying check-in baggage(s)? If yes, how many pieces: 
7
Additional Comments: 
I want to specifically mention about two things at the Chennai International Airport. Both services I availed at the airport seems like they are not salaried. 1) Speedwings Services - On September 4th, 2024, I was approached by Speedwings personnel who offered assistance with my luggage for a fee of Rs. 2500, which was later reduced to Rs. 2000. Two of the staffs(ladies with Speedwings services uniform) joined us till baggage drop. Despite paying the amount, I was asked to tip the staff(ladies) separately, as they were allegedly not salaried(mentioned by speedwings attendant who billed for the service). This practice was not only misleading but also lacked transparency regarding the fees and the extent of services provided. What Im wondering is, why did I even pay speedwings services(Rs.2000) then? The staff, dressed in Speedwings uniforms, only assisted with moving the luggage to the baggage drop as their service terminates there and another person will join till gate from security and the ladies insisted on additional tips for further help till gate(tip for the next person who joins us till gate from security). No invoice was provided for the transaction, and the expectation for tipping was not communicated upfront. This experience left me questioning the legitimacy of the service and the employment terms of the staff. AAI should look into this matter stop this scam from happening. Are they really not salaried? Why are they even wearing the so called speedwings uniform and working all night without salary and relying just on tips from passengers? 2) Toilet facilities - If i recollect I was at gate 9B(Terminal 4) on 4th September, 2024. I used the toilet by the side before the flight boarding time(British Airways). The responsibility of the staff is to ensure, the toilet is neat and clean. Instead the attendant was focussed on soliciting tips from passengers using the toilet rather than ensuring the cleanliness of the facilities. I was there and he saluted me(indirectly asking for money) and I said Im travelling abroad and I dont have a lot of INR. He then asked me if I need change(look at the audacity). He was prepared and kept the change ready. Despite my explanation that I was traveling abroad and had limited INR, the attendant persisted, indirectly insisting on a tip and even offering change to facilitate this as I did not have the required currency to offer him. This experience was not only uncomfortable but also detracted from the professional atmosphere. I believe that such behavior should be addressed to ensure it does not become a recurring issue for other passengers.
Last Updated On: 10 September, 2024