Faq

What are the facilities available for passengers with special needs?
Airport has been designed to ensure hassle free movement of passengers with reduced mobility. Designated car parking bay, elevators, have been installed to enhance the airport experience. A special counter, located near departure gate and one at Arrival Visitor Hall has been placed to facilitate passengers who need wheel chairs. A passenger can also coordinate with the concerned airlines for special assistance.
At times, why do arrivals happen and not departures?
Occasionally, the RVR at runway drops below 125m, which normally is minima for most of the aircrafts to depart but is above 50m, (minimum to land). Thus aircrafts wait for takeoff until there is improvement to the required level of RVR. However arriving aircrafts can land up to visibilities of 50m with the help of CAT IIIB ILS systems at SGRDJI Airport.
​Can pregnant women travel by air?
In most cases it is safe for women, with a normal pregnancy, to travel by air. However, it is best to check with your doctor before you plan your travel.
Why can't Fog and adverse weather be predicted early?
The Meteorological department of the Govt. of India issues advance cues about the probability of fog. However accuracy of advance notification of fog has been a challenge worldwide.
​Does the airport have a money exchange facility?
Foreign Currency Exchange counters and ATMs are available at both Departures and Arrivals of the Airport.
What challenges does this pose to Airport and Airlines?
Airline schedules are dependent on aircrafts arriving and departing on time. Any disruption to this close knit operation will result in cascading effect to the entire network, flyers missing connecting flights, havoc to ground resource planning (stands and airfield) and stress to personnel trying to get flyers moving. This leads to Airports being overcrowded, customer service challenges and overall stress on the infrastructure.
Can I carry medicines on board?
You are required to carry a doctor’s prescription for medicines that are to be carried on board. Passengers are advised to get in touch with their respective airlines regarding the same for further clarification.
Why are flights delayed or even cancelled?
One of the most frustrating aspects of air travel is a delay caused by inclement weather, in particular fog. The frustration is shared by airports, airlines and its ground handlers. Airlines may face several issues with fog causing delayed incoming aircraft, departure restrictions, aircraft taxiing issues, logistics hindrances etc. Also weather at destination is crucial. Even if an aircraft is able to depart in bad weather, it must be equally safe for it to land at its destination airport affected by weather. It is in the interest of rationale or passenger safety that flights are cancelled or delayed. Airlines provide options to passengers as per their individual policies based on Govt. guidelines.
​Who do I contact if I have lost something at the airport?
All the unclaimed property found in the terminal & its vicinity are deposited in the Office of Airport Manager. Please click https://www.aai.aero/en/airports/lost-found/amritsar/item-list for further assistace.
If SGRDJI Airport is affected by Fog or adverse weather, what should I do about my flight?
In the first instance, you must always contact your airline for information on flight arrivals and departures. When there is fog impact, airlines usually combine flights on a larger aircraft or reallocate aircraft operating a specific flight. Customers should check flight status before starting from home in case of fog. Passenger are also advised to maintain calm and cooperate with Airport staff who does their best in handling the challenge imposed on them by mother nature.

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