Faq

Who do I contact if I have lost something at the airport?

All the unclaimed property found in the terminal & its vicinity are deposited in the Office of Airport Manager. Please click https://www.aai.aero/en/airports/lost-found/amritsar/item-list for further assistace.

Then how does fog or adverse weather affect Runway operations?

Although aircraft and airport technology is continually evolving, operations during fog is limited to an extent. There is a minimum visibility required for pilots to safely land an aircraft in dense fog. Aircraft can land in up to 50 m RVR (Runway Visual Range) and normally take off if RVR is above 125 m. Take off can also take place if RVR is above 75 m if aircraft is equipped with approved lateral guidance system.

Is it still possible to drop off and pick up someone in front of a terminal?

Yes, vehicles are permitted only for active loading and unloading of passengers in the Drop-off Lane. Vehicles left unattended at the curb will be towed and fined.

At times, why do arrivals happen and not departures?

Occasionally, the RVR at runway drops below 125m, which normally is minima for most of the aircrafts to depart but is above 50m, (minimum to land). Thus aircrafts wait for takeoff until there is improvement to the required level of RVR. However arriving aircrafts can land up to visibilities of 50m with the help of CAT IIIB ILS systems at SGRDJI Airport.

Does the Airport have smoking areas?

No. As the Airport is located in holy city and named after the Fourth Sikh Guru Sri Guru Ram Dass Ji. Smoking is prohibited at Amritsar Airport in line with the culture and traditions of Sikh Community.

Why can't Fog and adverse weather be predicted early?

The Meteorological department of the Govt. of India issues advance cues about the probability of fog. However accuracy of advance notification of fog has been a challenge worldwide.

Does the airport have any medical facility?

In the event of a medical emergency, well trained doctors and paramedics are available at MI Room for first aid treatment from the Fortis Hospital, Amritsar. These doctors/paramedics are available round the clock.

What challenges does this pose to Airport and Airlines?

Airline schedules are dependent on aircrafts arriving and departing on time. Any disruption to this close knit operation will result in cascading effect to the entire network, flyers missing connecting flights, havoc to ground resource planning (stands and airfield) and stress to personnel trying to get flyers moving. This leads to Airports being overcrowded, customer service challenges and overall stress on the infrastructure.

Is Wi-Fi facility available at the airport?

The airport is Wi-Fi enabled. A valid mobile number (Indian or International)with working cellular connection is required to access the internet via Wi-Fi.

Is Cloak Room facility available at the airport?

No, Cloak Room Facility is not available at Amritsar Airport. Passengers are advised to make their own arrangements for the same.

Why are flights delayed or even cancelled?

One of the most frustrating aspects of air travel is a delay caused by inclement weather, in particular fog. The frustration is shared by airports, airlines and its ground handlers. Airlines may face several issues with fog causing delayed incoming aircraft, departure restrictions, aircraft taxiing issues, logistics hindrances etc. Also weather at destination is crucial. Even if an aircraft is able to depart in bad weather, it must be equally safe for it to land at its destination airport affected by weather. It is in the interest of rationale or passenger safety that flights are cancelled or delayed. Airlines provide options to passengers as per their individual policies based on Govt. guidelines.

What is the definition of Unaccompanied Minor Passenger? Is a Parent allowed to accompany a child during check-in?

An unaccompanied minor is a child without the presence of a legal guardian. This term is used in immigration law and in airline policies. The specific definition varies from country to country and from airline to airline. Please check with the airline for further information.

What if my baggage does not arrive at the final destination?

Kindly contact the airline you have flown and register a complaint with them. It is the airlines responsibility to assist in such a matter.

If SGRDJI Airport is affected by Fog or adverse weather, what should I do about my flight?

In the first instance, you must always contact your airline for information on flight arrivals and departures. When there is fog impact, airlines usually combine flights on a larger aircraft or reallocate aircraft operating a specific flight. Customers should check flight status before starting from home in case of fog. Passenger are also advised to maintain calm and cooperate with Airport staff who does their best in handling the challenge imposed on them by mother nature.

Is there any Child Care lounge facility at the airport?

For the privacy of mothers who wish to nurse their infants, a well-equipped Child Care Lounge with baby cot, water dispenser is available at both International and Domestic Security Hold Areas.

What is the baggage size & weight allowed to be carried in a flight?

Each airline has a definitive guideline with regards to baggage. Kindly contact your airline for all questions related to carry on and or check in baggage.

Why am I asked to check-in and be delayed if fog disruptions are anticipated?

Fog trends are dynamic. Flight operations are to a large extent determined by this trend. Aircrafts often wait their time out either hovering above or on ground to land or take off as and when an opportunity arises. Since the intensity and lifting time are difficult to predict, all stakeholders are asked to be ready to utilize favourable conditions when they occur.

What are the facilities available for passengers with special needs?

Airport has been designed to ensure hassle free movement of passengers with reduced mobility. Designated car parking bay, elevators, have been installed to enhance the airport experience. A special counter, located near departure gate and one at Arrival Visitor Hall has been placed to facilitate passengers who need wheel chairs. A passenger can also coordinate with the concerned airlines for special assistance.

How can I check the flight arrival or departure timings?

Flight information can be obtained by contacting the airline directly. However, if you wish, you may contact our help desk on +91 988839888. Help desk service is available 24 hours 7 days in a week.

What options do I have when I'm asked to wait out the fog at the airport?

You could try the various Food and Beverage and retail options available at the terminals. Airlines delegate personnel to address your queries and concerns. Also our professional Terminal team would be happy to reach out to help you.

Pages