Faq

Can I carry medicines on board?

You are required to carry a doctor’s prescription for medicines that are to be carried on board. Passengers are advised to get in touch with their respective airlines regarding the same for further clarification.

Why are flights delayed or even cancelled?

One of the most frustrating aspects of air travel is a delay caused by inclement weather, in particular fog. The frustration is shared by airports, airlines and its ground handlers. Airlines may face several issues with fog causing delayed incoming aircraft, departure restrictions, aircraft taxiing issues, logistics hindrances etc. Also weather at destination is crucial. Even if an aircraft is able to depart in bad weather, it must be equally safe for it to land at its destination airport affected by weather. It is in the interest of rationale or passenger safety that flights are cancelled or delayed. Airlines provide options to passengers as per their individual policies based on Govt. guidelines.

​Who do I contact if I have lost something at the airport?

All the unclaimed property found in the terminal & its vicinity are deposited in the Office of Airport Manager. Please click https://www.aai.aero/en/airports/lost-found/amritsar/item-list for further assistace.

If SGRDJI Airport is affected by Fog or adverse weather, what should I do about my flight?

In the first instance, you must always contact your airline for information on flight arrivals and departures. When there is fog impact, airlines usually combine flights on a larger aircraft or reallocate aircraft operating a specific flight. Customers should check flight status before starting from home in case of fog. Passenger are also advised to maintain calm and cooperate with Airport staff who does their best in handling the challenge imposed on them by mother nature.

​Is it still possible to drop off and pick up someone in front of a terminal?

Yes, vehicles are permitted only for active loading and unloading of passengers in the Drop-off Lane. Vehicles left unattended at the curb will be towed and fined.

Why am I asked to check-in and be delayed if fog disruptions are anticipated?

Fog trends are dynamic. Flight operations are to a large extent determined by this trend. Aircrafts often wait their time out either hovering above or on ground to land or take off as and when an opportunity arises. Since the intensity and lifting time are difficult to predict, all stakeholders are asked to be ready to utilize favourable conditions when they occur.

​Does the Airport have smoking areas?

No. As the Airport is located in holy city and named after the Fourth Sikh Guru Sri Guru Ram Dass Ji. Smoking is prohibited at Amritsar Airport in line with the culture and traditions of Sikh Community.

What options do I have when I'm asked to wait out the fog at the airport?

You could try the various Food and Beverage and retail options available at the terminals. Airlines delegate personnel to address your queries and concerns. Also our professional Terminal team would be happy to reach out to help you.

Pages