Airports Authority of India
e-Taps helpdesk contact number is temporarily changed to 011-24642950 extn. 3512 . -- Mission  :   ''To achieve highest standards of safety and quality in air traffic services and airport management by providing state-of-the-art infrastructure for total customer satisfaction, contributing to economic growth and prosperity of the nation.''                                                                                                                                                                                                                                                                                                                                                                                                            Vision :  ''To be a world-class organization providing leadership in air traffic services and airport management & making India a major hub in Asia Pacific region by 2016''.

SURVEY RESULT
 
 
Airport Council International - Airport Service Quality (ACI - ASQ)
 
2013
Qtr - I (January - March)
Qtr - II (April - June)
Qtr - III (July - September)
Qtr - IV (October - December)
 
Annual 2013 over 2012
 
2014
Qtr - I (January - March)
Round - II (April - June) (Overall Score & Rank )
Round - II (April - June) (Parameter-wise Score )
Round - III (July-September)(Overall Score & Rank )
Round - III (July-September)(Parameter-wise Score )
Round-IV(October-December) and 2014 over 2013 (overall score and rank)
Round-IV(October-December) over Qtr-III (July-September) 2014 (Parameter-wise score)
Annual 2014 over 2013 (Parameter-wise score)
 
2015
Qtr - I (January - March) (Overall Score & Rank)
Qtr - I (January - March) (Parameter-wise Score)
Qtr - II (April-June) (Overall Score & Rank)
Qtr - II (April-June) (Parameter-wise Score)
Qtr - III (July -September) (Overall Score & Rank)
Qtr - III (July -September) (Parameter-wise Score)
Qtr - IV (October - December) (Overall Score & Rank)
Qtr - IV (October - December) (Parameter-wise Score)
Annual 2015 over 2014 (Overall Score & Rank)
Annual 2015 over 2014 (Parameter-wise Score)
 
2016
Qtr - I (January - March) (Overall Rating & Rank)
Qtr - I (January - March) (Parameter-wise Rating)
Qtr - I (January - March) (Overall Rating) for Lucknow Airport
Qtr - I (January - March) (Parameter-wise Rating) for Lucknow Airport
Qtr - II (April - June) (Overall Rating & Rank)
Qtr - II (April - June) (Parameter-wise Rating)
Qtr-III (July-September) (Overall Rating & Rank)
Qtr-III (July-September) (Parameter-wise Rating)
Customer Satisfaction Survey (CSS)
 
2013
Round - III (January - June)
Round - IV (July - December)
 
2014
Round - I (January - June) (Overall Score & Rank)
Round - I (January - June) (Parameter-wise Score )
Round - II (July - December) (Overall Score & Rank)
Round - II (July - December) (Parameter-wise Score )
 
2015

Round - III (January - June) (Overall Score & Rank)

Round - III (January - June) (Parameter-wise Score)
Round - IV (July - December) (Overall Score & Rank)
Round - IV (July - December) (Parameter-wise Score)
 
2016

Round - I (January-June) (Overall Score & Rank)

Round - I (January-June) (Parameter-wise Score)
Round - II (July- December) (Overall Score & Rank)
Round - II (July- December) (Parameter-wise Score)
 
 
 
For any clarification, Contact : vkrishnan@aai.aero