Airports Authority of India

Mission :  ''To achieve highest standards of safety and quality in air traffic services and airport management by providing state-of-the-art infrastructure for total customer satisfaction, contributing to economic growth and prosperity of the nation.''                                                                                                                                                                                                                                                                                                                 Vision :  ''To be a world-class organization providing leadership in air traffic services and airport management & making India a major hub in Asia Pacific region by 2016''.
Public Grievance
Public Grievance Officer, AAI
Airports Authority of India has Grievance Redress Machinery at the Corporate Headquarters (CHQ) as well as at all the Regional Headquarters and Airports.      
 
Details of public grievance officer at Corporate Head Quarters are:
Name Mr. M.L. Sharma
Designation General Manager (CP&MS)
Address Airports Authority of India,
2nd Floor, C Block,
Corporate Head Quarters,
Rajiv Gandhi Bhawan,
Safdarjung Airport,
New Delhi - 110003, India
Telephone 91-11-24652648 (Direct)
91-11-24632950 Ext. 3056, 3057
  (Timings : 9:30 am to 5:30 pm)
E-mail pgofficerchq@aai.aero
Public Grievance Officer, MCA
 
Details of public grievance officer at Ministry of Civil Aviation are:
Name Mr. Alok Sinha
Designation Joint Secretary, Ministry of Civil Aviation
Address Room No.352, 3rd Floor, B-Block,
Rajiv Gandhi Bhawan,
Safdarjung Airport, New Delhi-110003
Telephone 91-11-24616303 (Office)
E-mail sinha.alok@nic.in

Last updated on : 09th September 2011