Airports Authority of India
e-Taps helpdesk contact number is temporarily changed to 011-24642950 extn. 3512 till Sunday (27-11-2016). -- Mission  :  ''To achieve highest standards of safety and quality in air traffic services and airport management by providing state-of-the-art infrastructure for total customer satisfaction, contributing to economic growth and prosperity of the nation.''                                                                                                                                                                                                                                                                                                                                                                                                            Vision :  ''To be a world-class organization providing leadership in air traffic services and airport management & making India a major hub in Asia Pacific region by 2016''.

Public Grievance
Public Grievance Officer, AAI
Airports Authority of India has Grievance Redress Machinery at the Corporate Headquarters (CHQ) as well as at all the Regional Headquarters and Airports.      
 
Details of public grievance officer at Corporate Head Quarters are:
Name Mr. Ajay Shiva
Designation General Manager (OPS.)
Address Airports Authority of India,
Ground Floor, C Block,
Corporate Head Quarters,
Rajiv Gandhi Bhawan,
Safdarjung Airport,
New Delhi - 110003, India
Telephone 91-11-24621627
91-11-24632950 Ext. 3082, 3083
  (Timings : 9:30 am to 5:30 pm)
E-mail pgofficerchq@aai.aero
List of Public Grievance Offier  
Public Grievance Officer, MCA
 
Details of public grievance officer at Ministry of Civil Aviation are:
Organisation Name Ministry of Civil Aviation
PG Officer Name Shri Anil Srivastava
PG Officer Designation Joint Secretary & PGO
Address R. No. 272, 2nd Floor, B-Block,
Rajiv Gandhi Bhawan,
Safdarjung Airport, New Delhi-110003
Telephone 91-11-24610386 (Office)
E-mail anilshri@nic.in

Last updated on : 23rd August 2016