Airports Authority of India

Untitled Document
1. What type of complaints/ issues to be referred to Vigilance Department, AAI?
Complaints regarding corrupt practices (demanding or acceptance of bribe) / misuse of official position for private gain/doubtful integrity related to the officials of AAI including stake holders.

2. Whether complaints related to Airlines, DGCA, Customs, Local police, Passport authorities can be referred to Vigilance Department of AAI?
No, complaints related to officials/ stakeholders of AAI and the matter related to the services being provided by Airports Authority of India are only to be referred to Vigilance Department, AAI? 

3. How to register the complaints to Vigilance Department, AAI?
i. Online complaints may be registered in vigilance page of i.e. attaching the documentary proof as PDFs.
ii. Source information/ Verbal complaints can be reported in the toll free No.1800-11-0402 installed in the office of the CVO, AAI.
iii. Written complaints with supporting documents can be sent to the following address:
The Chief Vigilance Officer
Airports Authority of India
Corporate Headquarters
Rajiv Gandhi Bhawan
Safdarjung Airport
New Delhi - 110003.

4. Whether all complaints received are considered/ processed by the Vigilance Department, AAI?
Yes, all complaints received are perused by CVO and ordered for verification/ detailed investigation/ administrative action / for filing as deemed fit.

5. What types of complaints are referred for investigation by external agency like CBI?
Issues having serious irregularities by AAI employees involving external agencies are referred for investigation by CBI with the approval of Disciplinary Authority.

6. Who is the ultimate authority to decide regarding initiation of Regular Departmental Action against an employee?
The Disciplinary Authority concerned.

7. Whether DoPT's OM No. 11012/11/2007 dated 14.12.07 regarding grant of VC to members of CCS/CC is applicable to AAI employees?
No, these guidelines do not apply to employees of Central Public Sector Enterprises.

8. What is the validity of Vigilance Clearance obtained for promotion of an officer?
VC is valid for a period of 3 months from the date of issue. In case the promotion is to be considered after 3 months, VC to be sought again. In case of some new and serious matter crops up against any of the persons to whom VC is already granted, the Vigilance Department will inform the same to Personnel Directorate.

9. Whether a complaint without signature, name and address of the complainant is processed by Vigilance Department?
No. Such complaints are termed as anonymous/ pseudonymous hence not entertained.

10. Whether verification of complaint by the complainant is essential?
Yes, to authenticate the complaint as genuine which will be considered for investigation immediately.

11. Does Vigilance Department entertain/ investigate the complaints made out of Personal rivalry?
No, such complaints are marked to HoD for further administrative action.

12. What is the time taken by Vigilance Department in investigation of a complaint?
One month for verification of complaint and three months for investigation of complaint having vigilance angle.

13. Whether opinion of suspected person is obtained during investigation?
Yes, the same is obtained in the form of questionnaire/ Show cause notice before concluding the investigation.

14. Whether complaints related to retired employees are entertained?
No, Vigilance Department, AAI investigates any complaints related to serving employees only.


Last updated on: 25th February 2011