Airports Authority of India

Mission :  ''To achieve highest standards of safety and quality in air traffic services and airport management by providing state-of-the-art infrastructure for total customer satisfaction, contributing to economic growth and prosperity of the nation.''                                                                                                                                                                                                                                                                                                                 Vision :  ''To be a world-class organization providing leadership in air traffic services and airport management & making India a major hub in Asia Pacific region by 2016''.
FREQUENTLY ASKED QUESIONS
Untitled Document
CNS ENGINEERING
FIRE GAGAN GENERAL
CARGO


Q.1(a)What is the procedure for clearance of Import General Cargo?

Import General Cargo Clearance Procedure-

Import Cargo Operation Timings

 


Q.1(b) What is the procedure for clearance of human remains in import?


Q.1(c) What is the procedure for clearance of live animal in import?

TOP
Q.2. What is the procedure for clearance of export cargo? 

Export Cargo Operation


Q.3. What is the procedure for clearance of un-accompanied baggage in case of import/export?

3(a)

3(b)

TOP

Q.4.What is the free period allowed in case of Export and Import Cargo to the Exporter and Importer respectively to avoid demurrage charges on their consignments?

24 hours (1 day) free period is allowed to the exporter to process/hand over the customs cleared export cargo to the custodian at the cargo terminal. While the imported goods can be cleared within 72 hours from the time of arrival without payment of any demurrage charges.

Q.5.(a) What are the AAI charges to be levied on Export & Import cargo?

Please refer www:/airports-ecom.gov.in for schedule of charges.

Q.5.(b)How can AAI cargo services related charges can be paid and its period validity?

AAI cargo service charges can be paid through Pre-Deposit Account (PDA) or through electronic mode in case of commercial cargo while cash / Demand Draft is only acceptable in case of unaccompanied baggage.

Q.6. What is the procedure for seeking waiver of demurrage charges in Import / Export?

All applications along with relevant documents for waiver of demurrage charges shall be submitted within 15 calendar days from the date the 'Passed out of charge' is issued by customs authorities. However, delay beyond 15 days for submission and upto 30 days would be considered by APD/GM(Cargo) & M(Ops) respectively with the reason for condonation of delay and local finance concurrence.
AAI has provisions for waiving demurrage charges accrued on export/import cargo, in deserving cases, as per laid down policy approved by the AAI Board. Salient features of the policy are as under:-

    1. Acknowledge request of waiver submitted by hand, on the spot.
    2. Process waiver applications within 15 days if within local powers, and 30 days in respect of cases referred to AAI Hqrs. where-ever all the relevant documents required are furnished along with applications.
    3. Application for Waiver/Remission of demurrage charges to be made by the consignee/shipper within 15 days after the consignment is passed “Out of Charge” or “Let Export Order” by  the Customs, to the Airport Director/ G.M.(Cargo)/Dy. General Manager(Cargo), AAI, at the respective airports. It should be accompanied with legible photocopies of relevant documents such as AWB, Bill of Entry (with Customs Examination Report, Pass “out of charge” etc.), Shipping Bill, Detention Certificate of statutory authority , if any.
    4. The consignee/shipper can also make an Appeal to the AAI Appellate Authority for reconsideration of the order passed.
    5. Copy of waiver policy is available with In-charge of Cargo Dept., AAI and on the website of AAI.

Q.7. What is the Chargeable weight?

Refers to the low-density cargo for which the transportation charges are based on cubic dimensions of the shipment rather than upon actual gross weight. The Cubic volume of a consignment is established by applying the greatest length, the greatest width and the greatest height of the consignment or its packages. In such cases the charges are established on the basis that each 6,000 cubic centimeter/366 cubic inches equal one kilogram.

Q.8.What is the procedure / eligibility to participate in the public auction(s) of Un-claimed/Un-cleared  goods conducted by AAI?

After AAI publishes in all the leading national newspapers of English / Hindi / vernacular language about the date of display of unclaimed/uncleared goods which are ripe for disposal followed with public auction. Where successful bidders are free to bid and deposit 33.33% instantly at the fall of hammer. The detailed guidelines are given in the Auction sale lists available before auction date as notified in the notification published in the newspaper.AAI is also conducting e-auction of unclaimed/unclared goods at Kolkata and Chennai Airports, U/s 48 of Customs Act-1962

TOP

Q.9.What is the procedure to carry out cargo services related transactions electronically with AAI?

Any exporter/importer/Customs House Agents/Airlines etc. who wish to transact electronically with AAI, would be mandatory required to get register with AAI at www.airports- ecom.gov.in Registration is mandatory for Message Exchange activities also.

Registration Process:
User has to fill up the physical registration form along with relevant documents and submit to Airports Authority of India (AAI). AAI would ascertain the correctness of the details submitted. Users are requested to fill valid E-Mail address and Phone Number(s) in Registration form to enable AAI to perform further communications regarding User ID and Password allocation. Users are requested to immediately change the password(s) assigned by AAI.
Non Registered Users are not restricted from functionalities pertaining to Consignment Status, Charges Calculation Estimate Sheet and Cargo Procedures. Same features are available for registered users. In addition, Registered Users enjoy the privilege of accessing functionalities related to Printing of Charge related Documents, Payment transactions and Pre- Deposit account related statements.

Q.10.What kinds of facilities are usually available to handle special cargo at Air Cargo Complex?

AAI has created infrastructure / facilities viz. State of the art Centre for Perishable Cargo, Live Animal Shed, Strong Room, Hazardous Cargo shed, Wire mesh for vulnerable cargo, etc. to take care of special cargo.

Q.11.What is the procedure for lodging/settlement of a cargo claim in the event of damage/pilferage/theft? Check sheet for processing of cargo claim in case of damage/pilferage/theft;

Check sheet for processing of cargo claim in case of damage/pilferage/theft;
STEPS:

  1. Claim cases received from the consignee / Consignors by AAI is registered in the claim register kept in the Cargo Administration Section.
  2. Following documents should be attached with the claim application by the applicant :- Copy of AWB / HAWB, Copy of invoice, Copy of packing list, Copy of segregation report where applicable, Copy of Bill of Entry, Joint Survey Report, Claim Bill, Weight of Loss / Damage of package of consignment along with documentary proof, Application of FIR. 
  3. Verification of following information is done through the Computer System; IGM NO, FLT NO., FLT DATE., IWR NO., AWB NO. / AWB NO., NO. OF PC?s., WEIGHT, NATURE OF GOODS, LOCATION, REMARKS, STATUS.
  4. iv) Status of the cargo, whether the same is received in good condition or damaged or short landed or in wet condition is obtained through the system or from the IGM Set/ Segregation Report. 
  5. In the cargo is received in damaged condition then a letter to consignee to this effect is sent accordingly. 
  6. In respect of cases, where the cargo is received in good condition and damage occurred when the cargo was in the custody of AAI a claim is lodged with our underwriters for taking further necessary action. However, facilitation is ensured by allowing for survey at AAI premises & witnessing thereof. 
  7. In respect of cases, where prima facie case was adjudged, a provisional claims can be registered with the under writers of AAI. The claimant is requested for furnishing relevant documents for processing the case. 
  8. In respect of cases where all the relevant documents were made available by the claimants. Formal claim is lodged with the underwriter of AAI. 
  9. If the claim is settled by our underwriters then the message is passed on to the claimant and in turn they have to produce a letter stating that they have not preferred any claim from their underwriters. (letter of subrogation). 
  10. The claim cases which is settled by the under writers by giving cheque to us is sent to the Accounts Department for releasing the amount to the claimant accordingly.
 
TOP

Q.12.What is the grievance redressal system of AAI for its clients in the Cargo Deptt?

  1. The Help Desk at the Cargo Complex has been introduced by AAI to facilitate users of cargo terminal in resolving their day to day problems / complaints / grievances expeditiously at the airports. The grievances can be addressed in writing to the In-charge at Air Cargo Complex(s) or Airport Director for prompt action and appropriate reply by AAI therein.
  2. In case undue delay is experienced by any customer, the concerned duty officer (available on round-the-clock), may be contacted for redressal of grievance/complaint. Acknowledgement of written complaint within 2 working days and respond to such communications within 15 working days of its receipt.
  3. Provide complaint registers with the Duty Officers and suggestion boxes at conspicuous places at all Cargo Terminals.
  4. Following officials at the AAI Managed  airports may be contacted on normal working hours for registering complaints/grievances:-

In case of non-redressal of grievances/complaints, the office of Executive Director (Cargo)/General Manager (Cargo) at Hqrs, Delhi, may be contacted at
Tel. No. 011-24657930/24657919, FAX No. 24657929.

Q.13.What are the requirements to get entry inside the Air Cargo Complex?

The cargo terminal is a restricted area, however, the bona fide user(s) by producing documentary evidence viz. relevant documents for transacting air cargo business / transaction can gain access to the cargo terminal with valid Airport Entry Permit / Visitor pass issued by the designated official(s) of Security Department. The pax are required to show relevant Air Waybill and Passport for gaining entrance / entry pass while clearing their Unaccompanied Baggage.

Q.14. What are the general transactions timings for import/export cargo?

The AAI cargo terminals at Chennai and Kolkata Airports are transacting business on 24 x 7 basis.

Q.15.What kinds of penalties are imposed on the users at AAI Cargo complexes for violations etc.? 

The penalties for various offences/violations done by the users of the cargo terminal are as under:

Any other offence / violation, not covered above, shall attract a maximum penal action of Rs.500.00 subject to a minimum of Rs.100.00 per instance with the approval of Head / In-charge of Cargo Department.

Q.16.What kinds of trainings are imparted by AAI?

Indian Aviation Academy
Indian Aviation Academy also known by its acronym as IAA, is a premier training institute and a joint Training Academy of Airports Authority of India, BCAS & DGCA, established in the year 2009. It imparts training in all disciplines of airport management i.e. airport operations, airport engineering construction, maintenance / project management, airport finance, human resource management, airport commercial /Land Management, Aviation law, and Cargo Management, Aviation Safety & Security. It is an IATA accredited Training School for imparting DGR training course and IATA authorized Training Centre for Basic Cargo Introductory course

TOP
BACK  

Last updated on: 23srd April 2014