Airports Authority of India,
Operational Offices Complex Rangpuri,
New Delhi-110 037
Tel: 91-11-25652343 / 25654212
Fax: 91-11- 25656451
E-mail : red_nr@aai.aero

• 01. Introduction
• 02. Infrastructure
• 03. Operations
• 04. Flying Clubs/Casual Operators
• 05. Air Traffic Services
• 06. Communication, Navigation and Surveillance
• 07. Aviation Safety
• 08. Airport Fire Services
• 09. Commercial
• 10. Cargo
• 11. Engineering
• 12. Land Management
• 13. Airport Security
• 14. Human Resource
• 15. Law
• 16. Industrial Relations
• 17. Vigilance
• 18. Corporate Social Responsibility
• 19. Airline Operators
• 20. Recent Developments

1.

INTRODUCTION

Regional Executive Director (RED) of Airports Authority of India is the Executive Head of Northern Region.  He is the overall in-charge of all activities (Operations, Security, Commercial, Safety & Administration) of Northern Region of Airports Authority of India. The regional organizational structure is given below: 

ORGANISATIONAL STRUCTURE OF NORTHERN REGION

2.

INFRASTRUCTURE

Note :
a)   For City map visit www.mapsofindia.com
b)   All civil aerodromes under the management of Airports Authority of India are open for public use within published operational hours, disseminated in the form of Notice To AirMen (NOTAM).  Current NOTAM may be consulted for latest operational hours from the nearest airport.

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2.1  

DETAILS ON MAJOR INDUSTRIAL/TOURIST SPOTS SERVED BY ACTIVE AIRPORTS OF NORTHERN REGION

3.

OPERATIONS
Operations include Air Traffic Services like Air Traffic Control, Landing & Takeoff, Communication, Navigation & Surveillance. This also includes Aviation Security Services, Fire Services at airports and Passenger Facilitation in Airport Terminals.

3.1 TRAFFIC STATISTICS OF VARIOUS ACTIVE AIRPORTS OF NORTHERN REGION.
http://www.aai.aero/traffic_news/traffic_news.jsp

4.

FLYING CLUBS/CASUAL OPERATORS

The Airports have facilities for use by Flying Clubs and casual Flight operators.  Such facilities are at the following airports :

1. Amritsar
2. Jaipur
3. Kota
4. Kanpur
5. Ludhiana

The facilities could be availed by these operators beyond the declared watch hours also, for which the procedure is as follows :

1. They have to submit requests to Airport Incharge and Ad. GM Aero (Operations), Delhi (Tele-Fax 011-25696789) at least two hrs. before departure.
   

AIR TRAFFIC SERVICES
The Air Traffic Services comprise of the following services

a   

Air Traffic Control Services: The Air Traffic Control Services i.e. Aerodrome Control, Surface Movement Control and Approach Control at terminal airports are provided by skilled personnel stationed in the Control Towers of the respective airports and on designated frequencies. These terminal airports operate in coordination with the two Area Control Centers at Delhi and Varanasi. The communication with the Aircraft is mostly through two-way VHF R/T and a supplementary cover is provided by H/F and AFTN network.  The Area Control centers provide the Area Control Service, flight Information Service and the Alerting Service. The Area Control centers are connected to the terminal airports and adjacent Area Control Centers by Direct Speech Circuits (DSCs). Both the Area Control Centers are equipped with ARSR/MSSR with a range of 250 nautical miles. The major routes transiting through the FIR are A466-(E/W), G452-(E/W), L333, B209, L759-(N/S), A474-(N/S) and R460-(E/W).  
IGI Airport, Delhi is equipped with an ASR/MSSR with a range of 210 nautical miles and an automated ATC system (RAYTHEON). Specially designed standard procedures like SIDS and STARS are used to complement laid down ATS routes. To cope up with the periods of very low visibility due to fog, special ILS Cat-III (A) equipment is installed at IGI Airport, Delhi.

Flight Information Service: The Aircraft operating beyond the radar coverage and outside he control areas are provided with flight information service and advisory service by the Area Control centers. The Nodal center of NOTAM is also at IGI Airport, Delhi.

Alerting Service (Search and Rescue): All the airports are established alerting posts and the specific Alerting Services are provided by the concerned Area Control centers. For this purpose close liaison is maintained with agencies like INMCC, THE INDIAN AIR FORCE and the adjacent Search and Rescue coordination centers. The distress signals picked by SARSAT and COSPAS linked to Indian Space Research Organization (ISRO).

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6.1

6.1.1

Point-to-point communication between airports is effected through Aeronautical Fixed Telecommunication Network (AFTN) which is a Close User Group Data Network, using Automatic Message Switching System. This is a fully computerized system which is capable of handling the messages on departures, Flight Plans of various flights from different airports without delay and expeditiously. Since the AFTN is a world-wide network, such messages can be exchanged with airports located throughout the globe. Besides this, the various Hot Lines with different Airports within & outside country are also provided for exchange of flight safety messages.

6.1.2 

Aeronautical Mobile Services (AMS)Aeronautical Mobile Services(AMS): VHF (Very High Frequency) & HF (high frequency) transmitters are provided at different airports in Northern Region for direct contact with pilot / aircrafts for exchange of flight safety messages.

6.2 

Navigation

Navigation Services are provided with installation of various electronic ground navigational aids like Non-Directional radio Beacons (NDB), Very high frequency Omni Range (VOR) and Distance Measuring Equipments (DME). These navigational aids are installed by a centralized and dedicated AAI (DRC & DU) installation team and maintained by AAI's professionals. These Navigational Aids are calibrated periodically by Flight Inspection Unit of AAI & departmental aircraft of AAI.
Landing aids like Instrument Landing System (ILS GP, LLZ, DME-LP), VHF Markers and Locator Beacons are also installed at Major Airports.

In Delhi FIR, the Radar Surveillance is being provided with primary Radar and with Monopulse Secondary Surveillance Radars (MSSR) installed at Delhi and Varanasi. In Area Control Centres, Radar blips come with an Alpha Numeric tag to provide identification of aircraft, flight level, distance and speed, which makes the task of ATCOs be done more confidently. ASDE Radar has been also provided at Delhi Airport which helps the ATCOs in surface movement control.

Details of Communication, Navigation & Surveillance facilities in Northern Region

The Northern Regional Aviation Safety (RAS) set up of the Directorate of Aviation Safety (Central Headquarters) is headed by a Deputy General Manager. This is established to investigate incidents and suggest remedial measures for obviating its recurrence. But the main area of thrust is the proactive programme by the Aviation Safety set up aimed to detect the weak areas in the system and organisation. The detection of problem areas and potential hazards is achieved by carrying out internal safety audit of Airport operational areas, Aerodrome Ground Aids, Air Traffic Control System, Communication, Surveillance, Navigational and landing Aids, Rescue and Fire services, Electrical installations/equipment/facilities, Security equipment, Terminal buildings and associated facilities/Equipment.

The Safety Audit team consisting of experts measures the facility, system and procedures at the Airports against the Standard And Recommended Practices (SARPS) promulgated by the International Civil Aviation Organisation (ICAO) through Annexes and Documents.

The Safety Audit report identifying deficiencies, weakness and problem areas are forwarded to the concerned directorates for implementing corrective measures. The concerned offices are asked to forward the "Action Taken Report" to RAS wing for monitoring purposes. Thus these Safety audit reports identifying weaknesses and problem areas help the organisation to implement corrective measures and achieve the desired organisational goal of zero accident / incident.
Regional Aviation Safety is also acts as a Nodal Officer for assisting the feild station for the aerodrome licensing. In Delhi region, there are 13 operational airports, out of these 12 airports are DGCA approved aerodrome license. These are Amritsar, Dehradun, Gaggal, Jaipur, Khajuraho, Kullu-Manali, Lucknow, Pantnagar, Shimla, Udaipur, Varanasi, Ludhiana.
The Aviation Safety is also assisting for conducting the Safety Assessments for the newly constructed/installation facilities to the feild stations.
The Northern Regional Aviation Safety wing audited Seven Airports in the year 2011.

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Airport Fire Services are also provided at all the airports ensuring safety of passengers and the aircraft by AAI's professionally trained staff. AAI has its own exclusive Fire Service Training College at Kolkata. The Fire Staff are not only trained on fire fighting but also on administration of Preliminary First Aids. AAI uses Crash Fire Tenders of up-to-date technology of international standards. The dedicated hotlines are provided at the Airports for close co-ordination with City Fire Brigade. AAI has also added the latest equipments, such as Ambulifts, for sick Passengers & Emergency needs.

9.

COMMERCIAL ACTIVITIES & PASSENGER FACILITATION

9.1

Commercial activities

Commercial activities at the vicinity of an airport contributes to a portion of AAI's revenue.  Commercial contracts are awarded by calling tender appropriately, as per guidelines of commercial manual of AAI.  Some of the major commercial activities are Airport Restaurant, Snack Bar, TR Stall, Exclusive Advertisement Rights, Car Parking, Airport Entry Ticket, Prepaid Taxi Services, Car rental services, CCTV, Baggage Trolleys and Handicraft.

9.2

Passenger Facilitation

AAI is committed to ensure customer satisfaction through passenger facilitation.  Even commercial activities in the vicinity of airports are mainly undertaken to facilitate not only air passengers, but also the visitors either accompanying the passengers or visiting the airport to receive them.  AAI provides passenger facilitation services some of those are free of cost or on payment basis, as listed below.  The following passenger facilities are available at the airports.

Free services

1. Passenger baggage trolleys
2. Comfortable seating arrangements
3. Telephone in security hold Area
4. Banking/ATM Services
5. Medical
6. Assistance to physically challenged persons
7. Lost & Found Baggage
8. Police Assistance
9. Tourist Information Counter
10. Hotel Reservation Counter
11. CCTV  

1. Rest Rooms for transit passengers
2. Car parking/Car rental
3. Restaurants  
4. Book shops
5. Post Office
6. TR Stalls
7. Tea/Coffee/Cold Drink Vending Machines
8. Florist Stalls
9. Telephone Booths with STD/ISD facilities

Air Cargo facilities are existing at following airports in Northern Region.  

1. Amritsar:

AAI is managing its own Air Cargo Terminal for International Cargo, Export /Import.  AAI is also the Customs Custodian for Cargo at the Airport.  Cold Storage facility is also available for perishable cargo operated by CVAHP.  The cargo handled in 2010-11 was 5316 tons. Cargo X-ray screening machine is also available.

1. Lucknow:

AAI is managing its own Air Cargo Terminal for International Cargo - Export & Import.  AAI is also the Customs Custodian for Cargo at the Airport.  Cold Storage facility is also available for perishable cargo.  Cargo X-ray screening machine is also available.
The cargo handled in 2010-11 was 602 tons.

LAND MANAGEMENT

Land Management Section generally manages the lands of AAI, keeps the relevant land records, processes the case for land acquisition and disposal of lands which are surplus to aviation's requirement.

AIRPORT SECURITY

The airports in Northern Region have the following airports security measures:-

1. There are 26 Airports under Administrative control of Regional Executive Director, NR. The CISF has been deployed at 14 airports namely Amritsar, Lucknow, Varanasi, Jaipur, Dehradun, Udaipur, Chandigarh, Shimla, Kullu Manali, Gwalior, Khajuraho, Agra, Jodhpur and Kanpur. Over 2000 CISF Personnel are deployed at these airports, to perform round the clock duties. The Airport Security of remaining airports is being looked after by State Police. CISF is gradually replacing the State Police and bringing out uniform standards of security.
2. There are 07 Hyper Sensitive Airports i.e. Amritsar, Jaipur, Lucknow, Varanasi, Jammu, Srinagar and Leh in the region.
3. All Airports are protected by perimeter wall with Y shape fencing, perimeter road, perimeter light, watch towers with QRT vehicle.
4. The Anti Hi-jacking, Intelligence and Surveillance & Protection and Support duties at all Airports are being carried out by Security forces with the help of X-Ray Machine, DFMD, HHMD, ETD, CCTV and Trolley mirror. Apart from these Walkie Talkie sets have been provided for better coordination in security section. All security equipments are provided and are being maintained by AAI.
5. To prevent any unlawful activity / interference at airport, Airport Operator has prepared airport security programme, Anti Hi-jacking contingency plan, Bomb Threat contingency plan, apart from these, Security Directorate has also prepared a quality control programme as per BCAS guidelines.
6. All CISF Personnel have been provided with residential / barracks accommodation. Transport is provided as per vehicle policy i.e. QRT vehicles pick up van / bus, Jeeps and Motor cycles.
7. For strengthening overall security a dog squad has been set up at Hyper Sensitive Airports in first phase and planning for other airports in next phase.
8. For keeping better public relations with all airports users, orientation programme (Customer Care & Facilitation) and AVSEC Programme is being conducted at Indian Aviation Academy, New Delhi, from time to time for Airport Security personnel.

HUMAN RESOURCE

Northern Region, has a total employees strength of 5629 (AAI-3716 & CISF-1913).  The details are:

1. ATM
2. CNS
3. Engineering
4. Personnel & Administration
5. Finance
6. CISF

The employees are  trained through Regional Training Center at New Delhi, which supplements to the efforts of  Civil Aviation Training College, Allahabad and National Institute of Aviation Management And Research, New Delhi and also other sponsored Management Programmes, conducted by leading Management Institutes in India and abroad.  

The following are the key functions of the LAW DEPT.:

1. Monitoring all court cases /arbitration matters pertaining to RHQ (NR) and other Airports in the Northern Region.
2. Attending High Courts, Distt. Courts /Tribunals for our cases along with the counsels in Delhi and when required attending courts at other places in the northern Region.
3. Vetting the replies/counter affidavits etc. to be filed in the court or before the Arbitral tribunal.
4. Assisting in conducting the eviction proceedings/recovery of license fee etc. under Airports Authority of India Act & the Public Premises (Eviction of Unauthorized Occupants Act)
5. 1971 as the case may be.
6. Drafting the M.O.Us/Agreements and other Legal Documents
7. Rendering Opinions on various issues.

INDUSTRIAL RELATIONS

Harmonious relations have been maintained amongst employees of the organisation.  A grievance cell has also been  setup at regional level & station level and grievance officers have been appointed in the region & at field stations to settle grievance of the employee.

VIGILANCE

A vigilance section is also functional at Regional Hqrs.  and is managed by a specially deputed officer by the CVO, CHQ who looks after the vigilance cases of Northern Region

CORPORATE SOCIAL RESPONSIBILITY

The term "Corporate Social Responsibility" came into common use in early 1970s after many multinational corporations formed the term stakeholder.
Corporate social responsibility is a form of corporate self-regulation integrated into a business model. CSR policy functions as a built-in, self-regulating mechanism whereby businesses monitors and ensures its active compliance with the spirit of the ethical standards and international norms. The goal of CSR is to embrace responsibility for the company's actions and encourage a positive impact through its activities on the environment, consumers, employees, communities, stakeholders and all other members of the public sphere.
CSR is meant to help an organization's mission and guide to what the company stands for and will uphold to its consumers.
AAI northern Region is running three educational establishments namely:

1. Kendriya Vidyalaya AAI Rangpuri Delhi - This is a senior secondary school under CBSE Delhi Board. School is fully owned by AAI and comes as one of the best run schools in Delhi. Regional Executive Director, NR is the Chairman of Vidaylya Management Committee (VMC)
2. Bal Kendra INA Colony Delhi- The institution is run by Vidaylya Management Committee (VMC) which consists of AAI Executives.
3. Bal Kendra Varanasi Uttar Pradesh- The institution is run by Vidaylya Management Committee (VMC) which consists of AAI Executives.

AIRLINE OPERATORS

The following domestic Airlines Operate in the region:
1. Indian Airlines
2. Alliance Air
3. Jet Airlines
4. Jet Lite Airlines
5. Kingfisher Airlines
6. Jagson Airlines
7. Go Air
8. Mdlr Airlines
9. Spice Airlince
Besides above, there are 40 international airlines which are operating/overflying in the region.

RECENT SIGNIFICANT DEVELOPMENTS IN NORTHERN REGION

1. Air Traffic Services are provided from a New ATS Building with state-of-art-technology Radars and equipments at a cost of Rs. 200 crores have been commissioned in 1999. Single Window Clearance for aircrew for Pre Flight Briefing including payment of Traffic Charges has also been established

1.  As per a decision of Govt. of India, Central Industrial Security  Force (CISF) has been inducted at 14 airports of Northern  Region. The aim was not only to achieve uniform standards of Security implementation but also to beef up Security alertness.