Airports Authority of India
e-Taps helpdesk contact number is temporarily changed to 011-24642950 extn. 3512 . -- Mission  :   ''To achieve highest standards of safety and quality in air traffic services and airport management by providing state-of-the-art infrastructure for total customer satisfaction, contributing to economic growth and prosperity of the nation.''                                                                                                                                                                                                                                                                                                                                                                                                            Vision :  ''To be a world-class organization providing leadership in air traffic services and airport management & making India a major hub in Asia Pacific region by 2016''.

Commercial Department
Head of the Department
DesignationExecutive Director


E-Mail ID

NameMr. Vinod Kumar
DesignationGeneral Manager


E-Mail ID

Functions of the Commercial Department
  1. The main function of Commercial Department is to evolve policies and guidelines for transparent and competitive selection of bidders to operate commercial concessions at the airports which are made available for passenger facilitation and to earn revenue to AAI.
  2. The purview of commercial functioning also includes allotment of space in terminal buildings/hangars to user agencies at applicable rentals, identifying new venues for commercial exploitation and monitors the performance of concessionaires at airports.
  3. Provision of mandatory facilities at airports through competitive bidding such as ground handling services, car park management, common user counters, F&B outlets and other licences such as for duty free shops, advertisement rights, car rentals, travelers requisite shops etc. form part of Commercial Directorate functioning.
  4. Studying the latest methodology being adopted by various airport operators worldwide, to enhance the non-aeronautical revenue.
  5. The concept of evolving Master Concessionaires appointment of consultant, introduction of e-tendering etc. are being considered for implementation.

Last updated on: 22nd January 2016