Number of Boarding Gates

2

Parking Stand No.

At The Airport

To deal effectively with serious situation involving saving of human lives and valuable property, all agencies, organisation involved / established for providing rescue, fire fighting, Medical aid, salvage services etc are available to render assistance with minimum delay.  Category - 8 Fire Services as stipulated by International Civil Aviation Organisation (ICAO) with all equipment & manpower for rescue and handling emergencies are available at the Airport

• Rescue and fire fighting Services - AAI
• Medical Services - AAI
• Police and / or security services , CISF
• Airports Administration - AAI
• Air Traffic Services - AAI
• Aircraft Operators.
• Medical Team with Duty Doctor and Medical Inspection Team

Off The Airport

• Mutual Aid Local Fire Departments - Kerala Fire Force
• Medical Services
• Hospitals  
• Military - IAF , Army , Navy and Coast Guard
• All Other participating Agencies  

There are five Hospitals providing ambulance services and 13 (Thirteen) Hospitals enlisted for attending cases in the event of any emergencies. Six doctors are included in the Emergency panel at the Trivandrum Airport.  

Fire vehicle / Ambulance shall be directed to the site / Casualty can be as per the requirement of communication from the Command post.

PROCEDURE TO BE FOLLOWED FOR THE FOLLOWING PASSENGER FACILITIES

Unaccompanied children(Unaccompanied minor) travelling by Flight:

0 - 2 years but not including 2nd Birthday ®   Not an unaccompanied minor & no individual escort service is provided for this age group.

2 - 4 years inclusive ®   Below normal unaccompanied minor age. Provision for exists for individual  escort services to be supplied by concerned airlines on payment. 

5 - 11 years but not including 12thBirthday ®   Unaccompanied Minor(UM)

12 - 15 years inclusive ®    May travel as adult without UM regulations applying.  

The parent / guardian should complete "young passenger form"when reservation is made at the booking office of the concerned airlines. The parent / guardian are requested to fill in the complete contact address, age telephone contact and the other details in the form.  

The unaccompanied minor (UM) will be taken from the Terminal building to the Aircraft by the ground staff of the airlines and the UM shall be handed over to the flight supervisor including the documents. The parent / guardian at the Airport to receive the UM on arrival shall contact the concerned airlines office/ Airport Manager at the arrival of Terminal building. The UM shall be handed over by the flight supervisor to the ground staff who in turn will do all the document work and shall hand over to the parents/ guardians. Parents/ guardians are requested to remain at the airport until the aircraft has taken off.  

Procedure for handling stranded passenger in case of flight cancellation:

• Availability of alternative flights, including carriers or other pool partners would be explored to accommodate the stranded passengers subject to seat availability by the concerned airline staff on duty.  
• Passengers with onward connection shall be re-route as soon as possible. 
• Light refreshments shall be served immediately by the airline staff.
• Coach operators would  transfer the stranded passengers to the nearby hotel for stay and shall be brought back to the Airport for the   next flight.

Other Facilities for Stranded Passengers:

Telephone calls/ facsimile access would be made available to the first and business class passengers by the airlines staff on duty.

If necessary, on passenger request, station manager shall issue a written certificate confirming the delay of the flight so that the passenger may provide evidence to their employees that their late return was beyond their control.

Certificates shall not be issued to passengers who had no confirmed booking, failed to report for check in time & had incorrect travel documents such as tickets etc.  

Unaccompanied woman passenger landed in the Airport late night:

The unaccompanied woman passenger who lands in the Airport late night on her request would be rendered all possible help by the Airport Manager on duty (24Hrs) at the International Terminal Entrance side. Retiring Rooms are available at the International terminal with telephone facility and the same can be used for night stay.  

Procedure to handle dead Bodies by flight:

The relatives of the deceased person can contact the Airport Manager (24Hrs) who shall co-ordinate with the concerned airlines to receive the body at the Entry Gate No-1 located in between the Domestic & International Terminal. The Airway bill number of the dead body booked as Cargo may be intimated to the Airport Manger along with all other details. The concerned airlines shall depute special staff to handle the speedy clearance of the dead body. The relative coming to receive the body shall also bring the duly attested authorisation letter from the near relative/ dependant of the deceased.

Terminal

Contact Person(s)

Facilities

Desig.

Tele. No.